Cancellation policy

Cancelling in the app

Open your booking and tap Cancel booking. You can do this while the booking is waiting for the vendor to approve it, or after it is confirmed and before it starts. Once a rental has started it can no longer be cancelled; you can ask to extend it, or contact support.

Before the vendor approves

If a vendor has not approved your booking yet, cancelling is free. If you already paid by transfer, the vendor will refund you.

After it is confirmed

Each vendor sets their own rules, shown in the listing's conditions. Where a vendor has not set any, please cancel as early as you can and contact them if you have already paid. If the vendor declines or cannot provide the booking, you are not charged, or you are refunded in full.

Refunds and deposits

• Refunds go back the way you paid, and are arranged by the vendor you booked with.
• A rental deposit is returned when the item comes back in the condition it left, and the booking page shows the refund status.
• If you paid by bank transfer, allow a few working days for the refund to arrive.

If something goes wrong

Use Contact support on your booking, and choose Dispute if you disagree with a charge. We will look at it with the vendor and get back to you.